As of Tuesday morning, Caesars Sportsbook has officially launched in Illinois. Make sure to update your William Hill app to access the new features.
On Monday, Play Illinois discovered that the acquisition of William Hill by Caesars is nearing completion. The transition for Illinois sportsbook customers is expected to be straightforward.
Here is the important information you need going forward.
FAQ about Caesars Sportsbook in Illinois
Do I need to download a new app?
If you have the William Hill app on your phone, you will see a notification on the opening screen indicating that an update is available. Once you update the app, it will display 100% Caesars’ branding.
If you are a new Caesars customer, you have the option to download the Caesars by William Hill app for both Android and Apple devices.
I already have a William Hill account. Now what?
If you are an existing William Hill customer in Illinois, you are now part of Caesars. Your account details, including your sportsbook balance, will be automatically transferred. If you need assistance or have any questions, please contact us at [email protected] or call 1-866-503-4782.
How do I register for the Caesars Sportsbook?
Since the reintroduction of in-person registration in Illinois, registering for a sportsbook has become more challenging. To sign up for Caesars Illinois, visit Grand Victoria Casino at 250 S. Grove Ave. in Elgin.
Before heading to the casino, it is recommended that you download the app. Once the app is installed, simply follow the on-screen prompts to easily complete your registration. It is important to note that you will be required to take a selfie within the casino premises as part of the registration process.
If you require personal assistance, a staff member at Grand Victoria is available to assist you.
Is there a difference between Caesars Sportsbook by William Hill and the Caesars Sportsbook app?
The only distinction lies in the name. Due to Illinois sports betting regulations, the sportsbook is required to stay connected to its retail partner.
Can I bet at Caesars Sportsbook in Chicago?
After finishing the registration at Grand Victoria Casino in Elgin, you can access the Caesars Sportsbook by William Hill from any location within Illinois, including Chicago.
Will the Caesars odds be different than the William Hill odds?
No, the lines will remain the same as Caesars will continue to utilize the William Hill oddsmakers.
Will Caesars have offers for existing William Hill customers?
If you are already a William Hill customer, you will not qualify for the new sign-up bonus. However, Caesars representatives have confirmed that loyal customers can look forward to plenty of new promotional offers. Additionally, Caesars offers the popular Caesars Rewards program, allowing you to earn points whether you play at the sportsbook or any Caesars property nationwide.
Which properties are Caesars destinations in Illinois?
To earn Caesars Rewards points, signing up is necessary. Whether you choose to dine at a restaurant, stay in a four-star room, play slots, or place sports bets, you can accumulate points. With over 50 destinations across the US, including Caesars’ three properties in Illinois, there are plenty of opportunities to earn rewards.
What happens with the retail William Hill sportsbook?
On Tuesday, Caesars representatives stated that all retail William Hill sportsbooks are currently undergoing the removal of WH signage and transitioning to display exclusively Caesars branding.
In June 2020, William Hill became the fifth sportsbook to launch in Illinois.
